【Important Notice】 Termination of SMART E-Load

HELP / Frequently Asked Questions

  1. What is SMART E-Load ?
  2. Which country and SIM cards can I use for SMART E-Load ?
  3. How to pay for the load purchase ?
  4. What is 3-D Secure ?
  5. Once recharge process is completed, any notice is sent to Load recipient's mobile phone ?
  6. I purchased SMART E-LOAD , but I haven't received a Loading Procedures Complete message.
  7. Can recipient of Load understand who recharges his/her prepaid mobile phone from Japan ?
  8. Even though I receive an E-mail of "Load Completion Notice", my recipient does not receive a SMS of "Load Completion Notice" yet. Why ?
  9. I entered a wrong mobile phone number and asked to proceed it by mistake. Can I cancel this recharge transaction ?
  10. How do I inquire by remaining airtime balance ?
  11. Can I recharge to other SIM cards worldwide than Philippine Smart SIM cards ?
  12. I have a problem with my SMART Plug N’ Talk device? How will I ask for assistance ?

  1. What is SMART E-Load ?

    SMART E-Load is a service to recharge airtime account of overseas prepaid mobile phone (SIM card) by way of web online purchasing and WorldDyne points, and it is processed close to real time basis.
    Obviously it enables roaming prepaid mobile phones brought from overseas to recharge its amount of airtime balance. After recharge is done, with the roaming prepaid phone, you can enjoy the local services like voice call and SMS etc.

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  2. Which country and SIM cards can I use for SMART E-Load ?

    SMART E-Load only works with SIM cards of Smart Communications, Inc in the Philippines.

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  3. How to pay for the load purchase ?

    Settlement by WorldDyne point or by credit cards are available.

    [Credit Card]
    Settlement by credit card is available only from VISA, MasterCard and JCB.
    When you make settlement by credit card for an online shopping, credit card issuer require you to enter 3D secure password to authenticates credit card holder and makes settlements by credit card more secure.
    Your 3-D Secure password needs to be registered in advance as well as entering your credit card information.

    [WorldDyne Points]
    WorldDyne is a convenient and affordable international communications service that makes use of mobile phones. As long as you have a Japanese mobile phone capable of calling and e-mailing (NTT docomo, au, SoftBank [iPhone and Disney], EMobile or Willcom), you will gain access to a variety of services below over and over again with just a single free registration.
    WorldDyne Web site
    WorldDyne employs a prepaid point system. Users purchase points in advance. Your points will only decrease by the amount you use.

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  4. What is 3-D Secure?

    3-D Secure is a personal authentication system for credit card use. When you make settlement by credit card for an online shopping, credit card issuer authenticates credit card holder and makes settlements by credit card more secure. You enter 3-D Secure password which is registered in advance as well as entering your credit card information.
    The service name may vary according to companies but in general it is called as "3-D Secure".

    It brings following advantages to you.
    • It prevents from spoofing by others that credit card Issuer authenticates a card holder directly.
    • Password entry is processed through credit card issuer's server facilities and makes shop site unable to obtain 3-D secure password. Therefore it prevents from fraud use with your credit card.
    Notice) : 3D secure requires you to register its password at your credit card Issuer's web site before use. Registration is free. Those who have not registered 3D secure service yet are kindly requested to apply for it at your credit card issuer's web site.

    • VISA; "Verified by Visa (VbV)"
      Select the country from top page and see "Verified by Visa (VbV)" on "Secure With Visa" contents.
    • Master; "MasterCard SecureCode"
      Select the country from "-Select Country/Region-" at upper right of this page and see the contents on "MasterCard SecureCode".
    • JCB; "J/Secure"
      Select the country from "Select Country/Region" at left lower of this page and see the contents on "J/Secure".

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  5. Once recharge process is completed, any notice is sent to Load recipient's mobile phone ?

    Yes. Our system automatically sends a notice by E-mail to your E-mail address in about 5 minutes, telling if "Recharge process gets completed" or "Recharge process gets failed".
    Recipient of Load also automatically receives a SMS notice from his/her carrier in overseas telling that "Recharge process gets completed".
    The details of SMS notice sent by overseas carriers may differ from. There may be cases that recipient may not receive a SMS of "Load Completion Notice" due to the carrier's service policy.
    In this case, you are kindly requested to ask your recipient of Load to check the balance if it is increased with the amount you recharged.

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  6. I purchased SMART E-LOAD , but I haven't received a Loading Procedures Complete message.

    Our system usually asks Philippines carrier to recharge airtime amount close to real time basis, and automatically sends a notice by E-mail to your E-mail address in about 5 minutes.
    There may happen that it will take time longer to complete to proceed SMART E-LOAD depends on Philippines carrier's communication network congestion and /or its network maintenance.
    And our system also sends an E-mail alert of "Load Failure Notice" and it automatically cancels the credit card settlement process (or automatically refund the WorldDyne points) in case the system found SMART E-LOAD failure to recharge.

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  7. Can recipient of Load understand who recharges his/her prepaid mobile phone from Japan ?

    No. Your mobile number information is unable to be sent to recipient in overseas. When you like to inform that you purchase Load and recharge it, you need to inform by yourself of this recharge transaction by way of sending international SMS or international calling etc.

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  8. Even though I receive an E-mail of "Load Completion Notice", my recipient does not receive a SMS of "Load Completion Notice" yet. Why ?

    In spite that the said Load process is completed and the balance of recipient's account is increased apparently, there may be cases that recipient does not receive a SMS of "Load completion Notice".
    In this case you are kindly requested to ask your recipient to check if the airtime balance is increased.

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  9. I entered a wrong mobile phone number and asked to proceed it by mistake. Can I cancel this recharge transaction ?

    We are sorry but we cannot stop it.
    We shall not be responsible for cancellations and refunds arising from improper operation, entering wrong mobile phone number by the user and recharge transaction completed.
    Please purchase Load with careful confirmation of the mobile phone number you are to recharge.

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  10. How do I inquire by remaining airtime balance?

    You can inquire your balance just TEXT "?1515" and send to 214. While you are in roamed network in Japan , you are unable to question to Smart with short code.

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  11. Can I recharge to other SIM cards worldwide than Philippine Smart SIM cards ?

    No. SMART Plug N' Talk only works with SMART SIM cards.
    By the way, we offer another service called "AirtimeLoad"(http://airtimeload.com/).
    This service enables you to recharge other prepaid mobile SIM cards such as Globe Telecom, Sun Cellular in the Philippines, and other SIM Cards of 20 countries / 74 mobile operators such as those in Indonesia, China, Vietnam and etc.

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  12. I have a problem with my SMART Plug N’ Talk device? How will I ask for assistance?

    If you require additional assistance, you may get in touch with a SMART Customer Care representative through the following:

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